Business Office@Campbell

Frequently Asked Questions

What is the cost of attendance?

For your convenience, a tuition and fee schedule is available in pdf format. Below is a summary of Tuition and Fees per Semester Cost for 2007 -2008:

Resident Students per Semester Commuting Students per Semester
Tuition $9100
General Fees $325
Standard Dorm $1500
Meal Plan (Mandatory) $1650 
Total  $12,575 
Tuition $9100 
General Fees  $325 
 STandard Dorm
  N/A
Meal Plan (optional)  $965 
 Total  $10,390

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Are there additional or optional fees?

Yes, commuting students and resident students wishing to operate a motor vehicle on campus must purchase a Parking Permit at a cost of $100 per year. Parking Permits must be purchased at Campbell University’s Campus Security Office. Music Lessons, Golf Management fees, and Pharmaceutical Science fees are additional fees; student advisors can assist with the specifics of these fees. Finally, Medical Insurance is an optional charge and available to all students. Relevant information regarding Medical Insurance will be mailed with the first billing statement and is available in the Business Office.

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What does the Standard Dorm charge include?

The Standard Dorm charge includes all utilities, local phone, high-speed internet, and washer/dryer.

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What if I don’t want to stay on campus?

Campbell University mandates all freshmen and sophomores reside on campus, unless they are living at home with their parents.

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Can you explain Meal Plan options?

  • Resident students can select from three plans. Plan 1: 19 meals per week (includes $100 Camel Bucks); Plan 2: 15 meals per week (includes $200 Camel Bucks). The 19 and 15 meal plan option is not cumulative from week to week. Plan 3: Block meal plan offers 9 meals per week and includes $200 Camel Bucks; the Block meal plan is cumulative from week to week. Cost of each Resident Meal Plan is $1,650 per semester.
  • Commuting students can select from any resident student meal plan, or opt for the Commuting Meal plan of 5 meals per week (includes $350 Camel Bucks) and is not cumulative from week to week. Cost of the Commuting Meal Plan is $965 per semester.

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Can you explain a little more about the Meal Plans?

All meal plans can be used at the Campbell University premium dining facilities, Shouse and Marshbanks Cafeterias. “Camel Bucks” can be used at any food service location on campus, such as the Oasis, Chic-fil-A, and the GROC.

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When will I be billed?

Statement of Accounts for spring, 2008 registration will be mailed on or before November 30, 2007 for pre-registered students.

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I can’t find my Statement of Accounts, how do I request a reprint?

The Business Office will gladly forward a Statement of Accounts at your request. Just give us a call at 1-800-334-4111, extension 1245, or you may send any Student Accounts Representative an emailed request.

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What do I do if my bill is wrong?

The Business Office does not change, adjust, remove or add charges to the bill. Most charges are automatically generated when you register for classes, receive a dorm assignment or meal plan, or at the request of other university offices, such as Campus Security, the library, or various schools. The Business Office can answer questions about your bill, payment plans, etc. We can research the origination of the charge and direct you to the appropriate office that may be able to assist you.

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How do I change my address?

The Business Office will be glad to change your billing address; however, you must contact the Registrar’s Office to change your permanent address.

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When is my first payment due?

Pre-registered undergraduates will receive payment information about one month before registration. Fall 2007 pre-registered undergraduates must submit their first payment in time for the payment to be received in the Business Office no later than August 10, 2007. Payment for graduate programs is due by registration.

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How can I pay my bill?

For your convenience, the Campbell University Business Office offers pay online through CASHNet, Campbell University’s payment gateway accepts VISA, MasterCard, American Express, Discover, and associated Debit Cards. Payments made online are updated to the students account immediately. If pay online is not an option, you may visit the University Cashier in person, or submit a check, money order, or certified funds via mail. The University Cashier will accept VISA, MasterCard, and associated Debit Card payments, as well as, cash, checks, money orders, and certified funds

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Can I pay in installments?

Campbell University Business Office offers three payment options for spring registration. Option 1: You may pay in full no later than December 14, 2007; Option 2: You may pay ½ no later than December 14, 2007 and remit the remaining ½ no later than March 1, 2008; or Option 3: Enroll in one of Campbell University’s outsourced payment plans.  The Business Office recommends early enrollment in your selected payment plan which allows more time to pay which can reduce your monthly payment.

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Is there a payment plan option?

Campbell University has partnered with several reputable entities to offer our students payment plan options. A payment plan offers recurring monthly payments spread over the period of attendance. Your payment is made to one of our partners, who will then forward the payment to Campbell University on your behalf. If you want to pay this way, please contact one of the following:

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What about books?

Books cost approximately $500 - $800 per semester. Books can be purchased at the campus Barnes & Noble Bookstore; the bookstore accepts cash, VISA, and MasterCard. Students awarded financial aid in excess of cost of attendance may request a book voucher to purchase books. The Barnes & Noble Bookstore may be contacted at 910-893-1453. The Bookstore Manager is Nick McKay.

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What about Financial Aid?

The Business Office strongly encourages students and parents to contact the Financial Aid Office early to ensure all financial aid deadlines are met, and all processes are finalized. Applying early for financial aid and completing necessary processes will ensure financial obligations are met in a timely manner. For more information about financial aid, please contact the Financial Aid Office at 1-800-334-4111 Extension 1310.

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What about my outside scholarship?

Congratulations on receiving your outside scholarship. For clarification, this scholarship was not awarded by the Campbell University Financial Aid Office but an outside agency. Most outside scholarships require students to provide the agency with a Statement of Charges. You may make this request by contacting Ms. Teresa Sheuring at sheuringt@campbell.edu or at 1-800-334-4111 extension 1251.

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What are my options for excess financial aid posted to my student account?

Excess financial aid awards are identified when your student account reflects a credit balance after all tuition, fees, and miscellaneous charges have been processed to the account. There are several options for addressing a credit balance on your student account.

Option 1: Do nothing and allow excess funds to be applied toward future charges.

Option 2: Request a partial refund of excess financial aid payments.

Option 3: Request a full refund of excess financial aid payments. The Business Office strongly encourages students to talk with their parents or guardians prior to requesting a refund to ensure all educational costs have been considered.

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What is a refund and how do I know if I’m entitled to receive a refund?

? A refund is a Campbell University check disbursement of excess funds on the student account. Refunds are only issued after all tuition and fees have been assessed to the student account and the drop/add period has passed. Students entitled to a refund will have a credit balance on their student account. To check your account balance, please visit Web Access/Account Information on the Campbell University Website.

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How do I request a refund?

You may visit the Business Office and complete the “refund request” form. Or you may retrieve the “refund request” form from our website and fax or email the completed form (including signature) to the Business Office. Fax to: 910-893-7863, or email to any Business Office Student Account Representative.

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When can I expect my refund check?

Refund request forms submitted to the Business Office by Noon on Tuesday will be available for release on Wednesday after 3:00 pm. Refund request forms submitted to the Business Office by Noon on Thursday will be available for release on Friday after 3:00 pm.  Campbell University holidays and increment weather may affect the refund process and delay check processing. 

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Where can I pick up my refund check?

Refunds are available for pick up in the Campbell University Accounting Office on the designated date of release. Checks that are not picked up will be held in the Accounting Office for approximately 14 days. After the 14 day period, the refund check will be mailed to the address on file. Inquiries regarding the release of refund checks should be directed to the Accounting Office at 1-800-334-4111, extension 1430.

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What if I want my refund check mailed?

If you opt to have your refund check mailed, please complete the necessary information on the “Refund Request” form. Please include the full address including city and state. Mailed refund checks will be forwarded to the address indicated on the “Refund Request” form via the U. S. Postal Service general delivery and will be mailed the next business day after the designated date of release.

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If I still owe money, how do I get my transcript/diploma?

Diplomas and official transcripts of records are not released until all charges due Campbell University are paid in full.

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What if I still owe money, how do I make payments?

Former students who still owe can make payments as addressed above; however, account balances must be paid in full prior to further registration activity.

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I’m ready to graduate, and there’s a credit balance on my student account, what should I do?

Congratulations! You’ve completed one significant life changing goal! A credit balance on your student account at graduation indicates you have excess financial aid awards in comparison to your educational costs. You have several options: Option 1: Request a refund utilizing the processes noted above. At which time, you may choose to establish a little nest egg, or you may choose to forward the proceeds to the lender to reduce your debt, if student loans were awarded. Either way it’s your choice. Option 2: You may contact the Campbell University Financial Aid Office and request the excess funds be returned to the lender, if student loans were awarded. 

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Can I receive a book voucher?

Students with financial aid in excess of tuition, fees, and other charges may request a book voucher; however, the Business Office will review the account to ensure funds are available.

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How do I request a book voucher?

Book voucher processing has changed this year!  If you wish to use a book voucher either online or in-person, Campbell University has installed a Debit Card system that has alleviated paper book vouchers.  Excess financial aid on your student account can be transferred to your Camel Card, also known as your Student ID Card.  To request a transfer, please click Authorization to Transfer Funds.  Complete the form and return it to the Business Office as directed on the form.  To determine the amount of funds to transfer, visit www.campbell.bncollege.com .  You will receive an email from the Business Office when funds have been transferred, at which time, you may purchase your books online or in person!

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What is the Campbell Card?

The Campbell Card is one in the same as the Campbell University Student ID card.  The Campbell Card can be used for purchases in the Campbell University dining facilities, vending machines, and Barnes and Noble Bookstore.  The Campbell Card is also used to access student dorms.  The Campbell Card is not a credit card, nor does it accrue interest or credit extended to Cardholder’s.

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How do I get a Campbell Card?

In order to obtain a Campbell Card, a student must be an accepted applicant and present a valid picture identification.  Staff members must be currently employed with Campbell University and show a valid picture identification. Valid picture identification includes valid driver’s license, state identification cards, and passports.

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Where can I get a Campbell Card?

Campbell Cards are made in the Office of Student Life located in the Wallace Student Center during normal university business hours.  However, Campbell Cards will be made at various locations on campus during orientation, registration, and other peak periods.  Students and guests will be notified of these locations during these times.   

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What will my Campbell Card look like?

Each Campbell Card will include a photograph which clearly shows the entire face of the cardholder.  No Cardholder who is wearing a hat, head covering, or dark glasses is allowed to be photographed for the purpose of the Campbell Card. Campbell University reserves the right to make exceptions to this rule in order to accommodate a Cardholder’s religious practices or medical condition.  Campbell University has the right to determine, in its sole discretion, if a photograph meets the above standard and to require the Cardholder to be photographed again in order to meet this standard.

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What is the difference in Campbell Card “Campbell Bucks” and “Creek Bucks”?

There are two types of Campbell Card stored value funds.

Campbell Bucks:  Are associated with meal plan purchases and are redeemable at all on-campus dining locations. These funds are not cumulative from semester to semester; it’s “use or lose” for each semester.

Creek Bucks: Are created when funds are deposited on the card and are redeemable at the Campbell University bookstore, vending, and all on-campus dining locations. Balances carry forward as long as actively enrolled or employed at Campbell University.

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What if my Campbell Card is lost or stolen?

Cardholder’s must notify the Campbell University Office of Student Life if their Campbell Card is lost or stolen. Their office is located in the Wallace Student Center. Cardholder’s must report the loss within one (1) university business day of the loss. Upon notification, the lost or stolen card will be deactivated and a new card issued.

Liability of a Cardholder will not exceed fifty dollars ($50.00) for unauthorized transactions if the loss is reported within one (1) university business day of the actual loss. If a lost or stole card is not reported within one (1) university business day, the Cardholder will assume liability for unauthorized transactions. Campbell University will have no liability if the lost or stolen card is not reported within one (1) university business day of the loss or theft.

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What does the Campbell Card cost? (Card Replacement, Fees, and Miscellaneous Charges)

Cardholder’s will be charged for all replacement cards. A new card will be issued at no charge to a Cardholder if the magnetic strip will no longer work and/or if the card is older than four (4) years.If a Cardholder’s status as either a student or staff changes; or if the Cardholder’s name changes, a new card will be issued without charge. A new card will only be issued for students and staff when the change has been made effective at the appropriate office.

The following fees will apply to all cardholders with exception of provisions stated in the items above:

Initial Card (Undergraduate) - No charge

Initial Card (Graduate) – No charge

Initial Card (Staff/Faculty) - No charge with HR Employee ID Authorization

Replacement (Lost/Stolen) - $15.00

Replacement (Damaged, with exchange of damaged ID) - $10.00

Change of Photo/Name (with exchange of old ID) - $10.00

Returned checks - $25.00

*Fees subject to change without notice.

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